This Privacy Policy explains how RegionSteam ("RegionSteam," "we," "our," or "us") collects, uses, stores, and protects personal information when you visit our website, create an account, place an order, contact support, or use our services.
By using our website, you agree to the collection and use of information as described in this Privacy Policy.
1. Information We Collect
We may collect the following types of information:
Account Information
When you register or place an order, we may collect your username, email address, hashed password (we never store plain-text passwords), optional phone number, optional city/country, and your wallet balance history on RegionSteam.
Order Information
We collect information related to your purchases, including product selected, order amount, order status, delivery records, the encrypted digital product credentials assigned to the order, refund and support requests, and fraud-prevention records.
Wallet and Top-Up Information
RegionSteam operates on an internal wallet/balance system. We record top-up requests, balance adjustments made by administrators, and a transaction history for each user. Payments to load your wallet are processed by external providers (such as bank transfer or third-party payment services configured on the website). RegionSteam does not store full credit card numbers, banking credentials, or sensitive payment authentication data on its own servers. External providers may collect and process payment information according to their own terms and privacy policies.
Technical Information
We may collect your IP address, browser type, device information, operating system, referral URL, pages visited, access times, language preference, cookies, and similar technical data. IP addresses and user agent strings are recorded with security-related events (logins, password resets, order placements, admin actions) to detect and respond to abuse.
Support Communications
If you open a support ticket or contact us by email, we may collect your message content, attachments, email address, order number, and any other information required to respond to your request.
2. How We Use Your Information
We use personal information to:
- Create and manage user accounts;
- Process and deliver orders;
- Track wallet balance, top-ups, refunds, and transaction history;
- Verify payments and prevent fraud;
- Provide customer support through the ticket system and email;
- Send order confirmations and service-related messages;
- Detect suspicious, abusive, or unauthorized activity (including rate-limiting and IP-based abuse detection);
- Improve our website, products, and customer experience;
- Comply with legal, tax, accounting, risk, and payment-provider requirements;
- Handle refund requests, disputes, chargebacks, and compliance reviews.
We do not sell your personal information.
3. Digital Product Delivery
RegionSteam provides digital products and account setup-related services. Delivered account credentials are stored on our servers in encrypted form (AES-256-GCM) and are decrypted only when displayed to the account owner on the secure delivery page within the customer dashboard.
Order and delivery information may be retained to verify that a digital product was delivered, to prevent fraud, and to resolve customer support issues. See our Refund Policy for details on delivery-related disputes.
4. Cookies and Tracking Technologies
We use cookies and similar technologies to operate the website, keep users logged in (session cookie), remember language preference, analyze traffic, and improve security. Specifically, we set:
- A session cookie (HttpOnly, SameSite=Strict) used to maintain your login state;
- A language preference cookie that remembers your interface language across visits.
You can control or disable cookies through your browser settings. However, disabling the session cookie will prevent login.
5. Sharing of Information
We may share limited information with:
- External payment providers (e.g., bank transfer or third-party wallet services used for top-ups) and their fraud-prevention systems;
- Hosting, email delivery, and customer support service providers strictly to the extent necessary to operate the service;
- Legal, tax, accounting, and compliance advisors;
- Government authorities, regulators, courts, or law enforcement when required by law;
- Payment providers during risk reviews, dispute investigations, or chargeback handling, where applicable.
We only share information that is reasonably necessary for these purposes. We do not provide your data to advertising networks.
6. Third-Party Platforms
RegionSteam is not affiliated with, endorsed by, sponsored by, or officially connected to Valve Corporation, Steam, or any third-party gaming platform.
Third-party platforms may have their own terms, rules, restrictions, and enforcement policies. We are not responsible for the privacy practices, decisions, account actions, suspensions, restrictions, or policy enforcement of third-party platforms.
7. Data Retention
We retain personal information only for as long as necessary to provide our services, comply with legal and accounting obligations, prevent fraud, resolve disputes, enforce our terms, and maintain business records.
Activity logs containing IP addresses and user-agent strings are retained for a reasonable period for security monitoring; older entries are pruned periodically by automated cleanup. Order, payment, wallet-transaction, and support records may be retained for a longer period for dispute resolution and compliance.
8. Data Security
We use reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. Specifically:
- Passwords are stored as Argon2id hashes — never in plain text;
- Delivered account credentials are encrypted at rest using AES-256-GCM;
- Administrative actions on sensitive data are protected by an additional PIN re-authentication layer;
- Sensitive configuration values (e.g., SMTP credentials) are encrypted at rest;
- Sessions use HttpOnly + SameSite=Strict cookies and are regenerated on login;
- Rate limiting is applied to authentication and sensitive endpoints to mitigate brute-force attempts.
However, no method of online transmission or electronic storage is 100% secure. We cannot guarantee absolute security.
9. Your Rights
Depending on your location, you may have the right to:
- Request access to your personal information;
- Request correction of inaccurate information;
- Request deletion of your information;
- Object to or restrict certain processing;
- Request a copy of your data;
- Withdraw consent where processing is based on consent.
To exercise these rights, contact us using the details below. We may need to verify your identity before processing your request. Some data (e.g., order and payment records) may be retained where applicable law requires us to keep them.
10. Children's Privacy
Our website and services are not intended for children under the age of 18. We do not knowingly collect personal information from children.
If you believe a child has provided us with personal information, please contact us and we will take appropriate steps to delete it.
11. International Users
If you access our website from outside our operating country, your information may be processed and stored in countries where our service providers operate. By using our website, you understand that your information may be transferred internationally.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new "Last Updated" date.
Your continued use of the website after changes are posted means you accept the updated Privacy Policy.
13. Contact Us
For privacy-related questions or requests, contact us at:
RegionSteam
Website: https://regionsteam.com
Email: [email protected]